We accept returns for orders placed online, via telephone, or by email - providing they meet the below criteria.
If you are not happy with your order for any reason, you have the right to cancel within 14 days of receiving your order - you must inform us in writing by emailing returns@smhproducts.com.
All goods must be returned within 14 days of informing us of the cancelled order. Goods must be returned in an unused, resalable condition and in original packaging. Please include the original delivery paperwork with your return, if this is not included this may result in a delay in processing your refund.
Goods must be returned to the SMH Products branch that delivered the order initially - this will be confirmed at the point of order, detailed on your delivery paperwork, and confirmed upon receipt of your return request.
SMH Products Ltd is not responsible for the cost of the return postage, or if the goods are lost or damaged in transit. If you’re using a trackable mail service to deliver your return, please keep proof of postage until we have confirmed receipt of your returned goods.
We cannot accept returns for the following items:
- Any personalised items
- Any items not suitable to be returned for hygiene reasons
- Any products that have been opened or have a broken seal after delivery
All refunds will be processed within 14 days of receiving the returned goods and issued to the original payment method. Please note some returned orders may be subject to a restocking fee depending on circumstances.
If you have any questions about our returns policy, please contact our team on 0800 678 5091 or email returns@smhproducts.com.
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