SMH Products is committed to safeguarding the personal information of our customers. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take reasonable steps to ensure any personal information we hold is treated and stored securely.
This Privacy Policy explains how we collect, use and safeguard your personal information when you use our website (smhproducts.com). Please note this policy is subject to change at any time without notice - all changes will be updated on this page.
How We Collect Your Information
We collect data when a user:
- Completes a form on our website (e.g. contact form)
- Places an order (online, in-store or via phone)
- Communicates with us via email, phone or post
- Browses our website
- Agrees to receive marketing communications (Has agreed to opt-in)
Information Collected
When you use our site, we may ask you to supply us with personal information for the purpose of further correspondence or for order fulfilment. Information we may collect includes:
- Identity Data: Name, company name
- Contact Data: Email address, phone number, postal address
- Transaction Data: Order details, payment details (processed via a secure third party)
- Technical Data: IP address, browser type, cookies, device identifiers
- Usage Data: Pages visited, resources accessed, interaction with the website
Use of Information
We will use your data to support the service we provide. The data we store will allow us to:
- Provide information, goods and service that you have requested
- Provide information on products, services and promotions that might be of interest via marketing communications (If you have opted-in)
- Improve our website and user experience
If at any time you no longer wish to be contacted by SMH Products Ltd, please let us know via our contact form. Any email marketing communications you receive from us will include an unsubscribe link which will allow you to opt out of any future emails.
Accessing Your Information
You have the right to:
- Access your personal data.
- Correct inaccurate or incomplete data.
- Delete your data (right to be forgotten).
- Restrict or object to processing.
- Withdraw consent at any time (for marketing or consent-based processing).
- Data portability, where applicable.
If you would like to request access to your personal data, please write to us at SMH Products Ltd, SMH House, Maxwell Street, South Shields, NE33 4PU, UK, marked for the attention of the Webmaster of SMH Products Ltd. Please note, we may reserve the right to charge an administration fee for this service.
Use of Cookies
Our website uses cookies – this helps the site to remember your actions and preferences (e.g login details, saved items) and allows us to understand how visitors use the site so we can improve the user experience.You can manage or disable cookies via your browser settings. For more information, please see our Cookie Policy.
Third-Party Links
This Privacy Policy only applies to this website and does not apply to any external websites which are linked to this site. When visiting other sites, please read their privacy policies before providing any personal data.
Legal Bases for Processing Your Data
We process your personal data under the following lawful bases:
- Consent – when you opt in to receive marketing communications
- Contract – to fulfil orders or respond to enquiries
- Legal obligation – where we are legally required to keep certain records
- Legitimate interests – to improve our services, secure our website, and manage customer relationships (we ensure these do not override your rights)
Data Sharing
We may share your data with:
- Trusted service providers (e.g. IT support, email marketing providers, delivery partners) under data processing agreements
- Legal authorities if required by law
All of our third-party partners are required to comply with data protection laws and to keep your data secure. We do not sell your personal data.
Data Retention
We retain your personal data only as long as necessary, including:
- For legal/accounting/reporting requirements
- To fulfil the purposes we collected it for (e.g. fulfilling orders, honouring equipment warranties etc.)
When we no longer need your data, we securely delete or anonymize it.
Privacy Policy last updated: April 2025